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Summary of frequently asked questions from customers

I'd like to stay, can I provide vacancy information via email?

Yes, we will inform you of availability by e-mail.
Please contact us after clearly stating the room type, number of people, number of rooms, number of nights, time of stay.

How many beds are in each room?

Standard twin ... 2 beds
Deluxe Force ... 4 beds
Ocean View Maisonette ... 6 beds
Excellent Suite ... 8 beds

What are the equipment and equipment in the room?

Air conditioning in each room, TV and reception set in the living room, dining table and chairs in the dining room.

Refrigerator, microwave oven, kettle pot, hot water.
Each bedroom has a closet and a semi-double bed in twin.

Amenity is shampoo, rinse, body soap, toothbrush, shaving, nightwear, towels according to the number of people.  
We have prepared the above.

However, there is no nightwear for children. Please bring one you need.

Do you have laundry facilities?

Yes, on the 6th floor there are 4 washing machines (pay: 400 yen), detergent (free), and 4 dryers (pay: 1 hour 400 yen).

Can I add pillows or change types (such as buckwheat husks)?

If you have enough pillows, you can add them, but it may not be possible depending on the situation. There is only one pillow type.

Are there any shops or convenience stores nearby?

There is a store called Daiei Foods about 5 minutes on foot (open from 7 am to midnight).
Furthermore, there is a convenience store called Family Mart that is open for 24 hours within a minute walk.

Can I lend a vacuum cleaner etc. for the long stay plan?

We will lend you a vacuum cleaner at the front desk for free.

Is late checkout possible? Please let me know the price if possible.

Please tell us you want to check out late when you apply.
(May not be accepted due to availability. Late check-out time is up to 14:00. For use after 14:00, 1 nights will be charged.)

Standard Twin ... 1,500 / 1 hours
Deluxe Force ... 1,500 / 1 hours
Ocean View Maisonette ... 2,000 / 1 hours
Excellent Suite ... 2,500 / 1 hours

Are there baby cots and strollers for rent?

Yes, we will prepare it, but please make a reservation in advance as the number is limited. It will be a paid rental.

Do you have baby guards to prevent children from falling out of bed?

Yes, we will prepare it, but please make a reservation in advance as the number is limited.
It will be a paid rental.
In addition, there are two semi-double beds in each guest room, so why not connect your bed to bed and let your child sleep?

How can I get to the hotel from the airport?

[When using a taxi]
It takes about 30 minutes (3,000 yen) from New Ishigaki Airport to the hotel, and about 10 minutes (800 yen) from the remote island terminal to the hotel.

[When using a local bus]
Take the airport line from New Ishigaki Airport and get off at the bus terminal. (About 45 minutes by bus)
Transfer from the bus terminal to the Kabira Resort Line and get off in front of the Royal Marine Palace. (Approximately 15 minutes by bus)

* Please note that the Kabira Resort Line operates 6 lines on 1 days.
  If there is no connection, you can take a taxi from the bus terminal in about 10 minutes (about 800 yen).

Is the parking lot okay without a reservation?

Yes. You can use the parking lot without making a reservation, but please contact the front desk when using the parking lot.

Is there a pool or athletic gym in Royal Marine Palace?

Unfortunately, there is no swimming pool or athletic gym.

Is there a beach where you can walk? Can you swim again?

There is a sandy beach within a 1-minute walk.
However, it is swimming attention. It seems to be most suitable for a walk or fishing

Are there beach umbrellas or beach bed rentals available?

Unfortunately, not available.

Can I use a credit card to pay for my accommodation?


VISA (Visa card), Master (Master card), MC (Million card)
NICOS (Nikos card), OCS, JCB, UFJ
This is the handling card company.

What is the cancellation fee for cancellations?

You will be charged a penalty specified in the hotel accommodation agreement.

For more information Accommodation Terms (PDF) Please contact us or contact us.

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